effort Archives - Gretaforag

A customer effort score (CES) survey template is a tool used to measure how easy it is for customers to interact with a company. It typically consists of a series of questions that ask customers to rate their level of effort on a scale of 1 to 5, with 1 being “very easy” and 5 being “very difficult.”

CES surveys are important because they can help companies identify areas where they can improve the customer experience, such as making it easier to find information online or resolve issues over the phone. By tracking CES over time, companies can also measure the effectiveness of their customer service initiatives.