Customer information is the data that is collected about customers, such as their name, email address, contact number, gender, age, date of birth, occupation, and income. This data can be used to create a customer profile, which can then be used to target marketing campaigns and improve customer service.
There are many benefits to using an eNPS survey template. First, it can help businesses to identify their detractors, passives, and promoters. Detractors are employees who are not likely to recommend the company to others, passives are employees who are indifferent, and promoters are employees who are highly likely to recommend the company to others. By understanding the distribution of these groups, businesses can tailor their employee engagement and retention strategies accordingly.
NPS is a valuable metric for businesses because it can help them identify areas where they can improve customer experience and increase customer loyalty. A high NPS score can also lead to increased revenue and profitability.
